Returns + Exchanges

At Oolta Seedha, we want you to love what you wear. However, if something doesn’t feel quite right, we offer easy returns and exchanges—because your comfort matters.

Eligibility for Return or Exchange:

• • You may request a return or exchange for any item within 7 days of delivery.
  • The item must be unused, unwashed, unaltered, and in its original packaging with all tags intact.
  • Custom-printed or personalized products are not eligible for return or exchange unless the item is damaged or defective.
  • Products that match the quality specifications and descriptions listed on our website are not eligible for return. Returns are only accepted in cases of manufacturing defects or incorrect items shipped.
  • Exchanges for size-related issues are accepted for all apparel items (T-shirts, Hoodies, Joggers, Shorts), subject to stock availability.
  • International Orders: We offer exchanges only — refunds are not available for international orders. Returns with refund are only processed for domestic (India) orders.
  • International Orders: All international orders are prepaid only. COD is not available outside India.

How It Works:

Step 1 — Initiate a Request:
Email us at hello@ooltaseedha.com with the following:

• Your Order Number
• Reason for return or exchange
• Clear photo(s) of the product
• If exchange — the size or variant you need instead

Step 2 — Ship the Item Back to Us:

• You will be required to courier the item to us using any reliable courier service with tracking.
• Reverse pickup is not available at this time — for both domestic and international orders.
• Return shipping cost is borne entirely by the customer. We recommend using a trackable courier service.
• The product must be dispatched within 7 days of receiving it.
• Once dispatched, share the tracking ID and courier partner details with our support team via email.

Ship the Package To:
10/115 First Floor, Patel Gali, Vishwas Nagar, Shahdara, Delhi  – 110032, India
(Phone: +91 63975 29817)
Please ensure proper packaging to avoid damage during transit. Mention your Original Order ID on the package.

Step 3 — We Receive & Process:

• • • Once we receive the product and verify its condition, we will initiate:
      • Exchange: Dispatch of your replacement product to your address.
      • Return (Domestic Orders Only): Refund to the original payment method or store credit, based on your preference. No returns/refunds for COD orders.
    • Domestic orders: Processing may take 5–7 working days after product receipt.
    • International orders: Replacement dispatch may take 5–7 working days after product receipt. Delivery of the replacement will take an additional 15–26 business days depending on your country and customs clearance.
    • If your requested exchange size is out of stock, we will offer you an alternative or store credit.

Important Notes:

• Reverse pickup is not available at this time.

• Oolta Seedha is not responsible for lost or damaged return shipments, so we recommend using a trackable courier service.

• For sizing issues, exchanges are accepted (as per stock availability).

• Please note: Products that match the quality specifications and descriptions listed on our website are not eligible for return or exchange. Returns are only accepted in cases of manufacturing defects or incorrect items sent. We take great care to ensure our product descriptions and quality standards are accurate.

• International Orders — Customs & Duties: Import duties, taxes, and customs charges are determined by your country’s regulations and are entirely the customer’s responsibility. We recommend checking with your local customs office before placing an order.
  
  
• International Orders — Delivery Refusal: If a package is refused at delivery or returned to us because customs duties were not paid by the customer, no refund will be issued.
  
  
• International Orders — Lost Shipments: If your shipment shows no tracking updates for 30+ days, contact us and we will file a claim with our shipping partner. Resolution may take 4–6 weeks depending on the courier’s investigation.
  
  
• Incorrect Address: Please ensure your shipping address is accurate and complete. Oolta Seedha is not responsible for delays or non-delivery due to incorrect or incomplete addresses.
  
  
• We strongly recommend checking our Size Guide before ordering to ensure the best fit and avoid the hassle of exchanges.

Damaged or Defective Products:

• If you receive a damaged, defective, or incorrect item, email us at hello@ooltaseedha.com within 48 hours of delivery with clear photos/videos of the issue along with your order number.
• Our team will review your case and provide a resolution — either a replacement or store credit.
• Do not ship the product back until our team confirms your claim and provides return instructions. Sending the product back without prior approval may result in the claim being rejected.
• International Orders: For confirmed damaged/defective claims, Oolta Seedha will bear the cost of shipping the replacement product to you. The return shipping of the defective item (if required) will be discussed on a case-by-case basis.

For further questions, feel free to reach out to us at hello@ooltaseedha.com. We’re here to help!